Press email
Media coverage, interviews and publication-related questions: write to this address: [email protected]
Usually answers arrive within 1 business day; messages sent from Dhaka are also seen on the same line
crex Support: Quick media and contact assistance
Dhaka-based team with crex Support? Press, Help Center and crex Contact information are in one place; bKash, Nagad, Rocket related questions are also viewed quickly
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crex Support and Press Contact
If questions arise after 11 PM, write directly to the correct address here: the crex Support team, media inquiry and general crex Contact are kept separate
Support Hours
For urgent account issues, write to [email protected]; keeping the language simple helps the team understand quickly
Notes about bKash or Rocket make tracking easier; setup verification is faster
Media Note
Logos, screenshots and brand language kept in the same folder; this makes reporting much easier
Before publication, align with the crex Help page as well; there are small answers arranged there
Media resources and crex Help files
When preparing any report, you don't want the hassle of finding images and information, so the required files are organized in the crex Help package
Press kit
Here is 1 introduction note, 1 logo set and screenshot types kept in usable formats
Daily updates and references to new pages are available
Brand assets
Color, type and images to pick don't take long; with the right visuals, the article looks clearer
Aligning with the crex App page keeps brand tone consistent
Leadership Intro
Brief bio and role notes quickly show who sees what; this is useful for editors
Review this section before writing the first draft to reduce mistakes
General contact and crex Contact
Not all questions are for media; some ask about login, others want help after opening the app, so general crex Contact is kept separate
Account support
If you email [email protected], login, password and device issues are usually solved in 2 to 3 steps
Android users, also check whether APK permissions are correct
Local support
Messages from Dhaka, Chattogram and Khulna are not separated; they are read in the same queue
Notes about bKash, Nagad and Rocket speed up verification
crex Help Center Rules
1. Subject
Describe the problem in one line, such as: login isn't working, or the app won't open; this helps the team stay on the right track
2. Provide evidence
Attach screenshots, time and device name; even a minute of information can save a lot of time
3. Read the answer
Most answers come in plain language; if needed the team asks another round of questions
4. Try again
Follow the instructions, reopen the crex App and login again; usually that is the final step
Media and support FAQ
Where to send press coverage requests?
Email [email protected]; in the subject line, include your publication name and time
How long does it take to get a
Usually 1 business day; urgent help speeds up with screenshots
What to write for login issues?
Describe your device, time and what you see; this is the most important in crex Login related messages
Get the app, and keep crex Support handy
If you want fast help, with the crex App on hand, it's easier to find FAQ, Help Center and crex Contact in the same place
Download the APK now, then if needed, write directly to the crex Support team
Download crex App